Tuesday, December 24, 2019

Human Differences Between Human And Artificial Intelligent...

A Turing test is the process of a human distinguishing the difference in answers when conversing with both a Cleverbot and a human, however is unaware of the questions that have been answered by the human and which have been answered by artificial intelligence. This test is also to find out if Artificial intelligence responds similar enough that it is equivalent or indistinguishable. Example: We carried out this investigation to see what would happen and to see if it is easy enough to distinguish the difference between human and artificial intelligent conversations. A certain human was picked to complete the Turing, as he was the one capable of asking the questions. The importance of him asking the questions was because we needed a person to begin the conversation, and also to make sure that the investigation was fair. Here are the results: Human conversing with Human Questionnaire: - Human Questionnaire: Hey! How are you? - Human: I m good. How about you? - Human Questionnaire: I m ok thank you. - Human: That’s nice what’s your name? - Human Questionnaire: My name if Joffrey, what about you? - Human: My name is Robin. - Human Questionnaire: That’s a cool name, my sister is called Robin - Human: Do you like your sister? - Human Questionnaire: No, she is loud and annoying - Human: How old is she? - Human Questionnaire: She is 8. - Human: Yeah that’s an annoying age. How old are you? Human conversing with Artificial intelligence/Cleverbot: - Human Questionnaire: Hey! How areShow MoreRelatedArtificial Intelligence and Cognitive Reasoning1597 Words   |  7 Pagesrepresentation of a humanoid character that is in fact a machine functioning and learning new skills with artificial intelligence. 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Thanks to the great development of technologyRead MoreThe Expansion of Computer Knowledge748 Words   |  3 Pageswhat is considered possible in their field by making their creations more sophisticated and capable year-by-year. Artificial Intelligence (A.I) is the idea of a computer system that can display acts of intelligence and independent thought similar to humans. Many people approach the prospect of artificial intelligence with fear and caution but for intrepid computer scientists true artificial intelligence is the ultimate goal. People are reaching an ever more sym biotic relationship with computers and asRead MoreArtificial Intelligence Is The Dominant Theory1792 Words   |  8 Pages Artificial intelligence is intelligence exhibited by machines or software. Artificial intelligence also studies how people create computers that are capable or preforming an intelligent behavior, like a human (Business Dictionary). To back up artificial intelligence, there is functionalism. Hilary Putman developed functionalism in the 1970’s, which is still the dominant theory in todays’ society. Functionalism states that having a mind does not require a brain and mental states can be realizedRead MoreThe Effects Of Emotion On Human Beings1368 Words   |  6 PagesAt the beginning when asked what it means to be human I believed that to be human you had to meet some requirements. For someone to fall under the category of being human they had the ability to believe in a greater power. Also a person being able to live out their faith in any way t hey would like to allows them to be labeled as human. The biological make up of a human also was another requirement that was needed to be met to be labeled as human. Having a heart, brain, skin, hair, and all the otherRead MoreA Luxury Theme Park Within The Wild West Where Freedom And Discretion1734 Words   |  7 Pageshave excessive wealth pay a hefty sum to interact with filled with humanoid-like artificial intelligence and do whatever they please with no consequences. The â€Å"hosts† are highly intelligent 3D printed robots that have high functioning brain capacity that have been created with a sole purpose as entertainment of the customers. AI’s are trained to react with human mannerisms, and are even allowed to improvise conversations and actions based upon the interactions with the newcomers. Their personalitiesRead MoreComputers And Other Types Of Electronics1576 Words   |  7 Pages For ages the question has been debated, to what do humans owe our thinkin g abilities and can computers and other types of electronics have the capacity to think? Over millions of years humans have developed the capacity to think critically and to have higher intelligent thinking than other animals. The human brain has evolved to have a prefrontal cortex which is responsible for executive functioning. These functions include responding to complex problems, maintaining a set behavior, planning, problemRead MoreARTIFICIAL INTELLIGENCE6331 Words   |  26 PagesARTIFICIAL INTELLIGENCE Contents : Abstract : Introduction : History : Concepts : Branches of AI : Artificial Intelligence in fiction : Problems o 7.1 Deduction, reasoning, problem solving o 7.2 Knowledge representation o 7.3 Planning o 7.4 Learning o 7.5 Motion manipulation o 7.6 Perception o 7.7 Social intelligence o 7.8 Creativity o 7.9 General intelligence ï‚ · VIII : Tools o 8.1 Search optimization o 8.2 Logic o 8.3 Probabilistic methods for uncertain reasoning Read MoreMovie Analysis : Spike JohnzeDirected By Spike Jonze1004 Words   |  5 PagesBy contrasting Theodore Twombly with his surrounding scene, Spike Jonze illustrates how relationship can possibly evolve in the future and affects human interaction with each other. Her is a romantic science-fiction film directed by Spike Jonze. Theodore Twombly is the protagonist in the movie who is dating an intelligent computer operating system named Samantha after divorcing with his wife. Her wife Catherine can not believe that he is dating with a â€Å"computer† and she accuses him for not beingRead MoreDigital Computers Are Not Capable Of Genuine Understanding1670 Words   |  7 PagesOn the other hand, the Turing test states that anything capable of holding a conversation with a human will be deemed artificial intelligence if the human cannot figure out it is a computer. If you take what we learned from Turing’s test and inc orporate it into the Chinese room you can see that Turing’s test is easily passed but the human still doesn’t know how to speak Chinese. Whoever is having this Chinese conversation with the computer would not know that they are talking to a computer. According

Monday, December 16, 2019

HIV AIDS Older Adults Health And Social Care Essay Free Essays

string(40) " connexion between HIV and climacteric\." Human immunodeficiency virus ( HIV ) is a virus that kills the immune system ‘s cells, taking to a Immunodeficiency syndrome ( AIDS ) , which is when the immune system is weakened to the point where an single gets certain types of life-threatening diseases, infections, and malignant neoplastic diseases. HIV infection is frequently inapparent and can take every bit small as a few hebdomads to look as minor flu-like symptoms and ten old ages for more terrible symptoms, which may include concern, chronic cough, diarrhoea, conceited secretory organs, deficiency of energy, loss of appetency and weight loss, frequent febrilities and workout suits, frequent barm infections, tegument roseolas, pelvic and abdominal spasms, sores on certain parts of your organic structure, and short-run memory loss. Older grownups, aged 50 and older, may non detect these HIV symptoms because they may tie in them with normal aging ( HIV, AIDS, and Older Adults, n. We will write a custom essay sample on HIV AIDS Older Adults Health And Social Care Essay or any similar topic only for you Order Now d. ) . As people age, some ripening procedures are similar to the consequence of chronic HIV on the organic structure. Apoptosis, the natural mechanism for the organic structure to acquire rid of weak or damaged cells, can take to the break of the immune system, which can besides take to malignant neoplastic diseases ; this is occurs more frequently in older people with HIV. Older grownups with HIV besides experience immunosenescence, besides called immunologic ripening or exhaustion of T-cells, which causes a destructive high T-cell turnover and may be portion of premature ripening of the immune system ( Aging and HIV, 2010 ) . Anyone is at hazard of acquiring HIV/AIDS, which may be due to many different grounds. Peoples can acquire HIV from holding without utilizing rubbers if their sex spouse is HIV positive ; the virus would go through from the spouse to them through the exchange of organic structure fluids, including blood, seeds, vaginal fluid, by any gap such as a tear or cut in the liner of the vagina, vulva, phallus, rectum, or oral cavity. Peoples are besides at hazard if they do non cognize their spouse ‘s sexual and drug history ; they should inquire themselves if their spouse has been tested for HIV, how many different sex spouses they have had, and if they use any drug injections. Another hazard factor is if a individual injects drugs and portion acerate leafs or panpipes with other people ; this may non merely be applicable to drug users, other people, such as those with diabetes who inject insulin or pull blood to prove for glucose degrees, might portion acerate leafs. In add-on, if a individual has had a blood transfusion between 1978 and 1985 or in a underdeveloped state at any clip, he or she might be besides at hazard of undertaking HIV. However, the virus can non be contracted from insouciant contact, such as agitating custodies or caressing, sharing a drink or being sneezed on by a HIV positive individual, donating blood, and mosquito bites . Using public telephone, imbibing fountain, public public toilets, swimming pool, Jacuzzi, or hot bath besides does non set one at hazard ( HIV, AIDS, and Older Adults, n.d. ) . Peoples frequently believe that older grownups, 50 and older, are non at hazard for acquiring HIV because they do non hold sex, which besides contributes to the addition rate of among people in this age scope. However, surveies from the early 1990s provided informations that proved there is no alteration in sexual desire after the age of 50 and experts report that more than half of people over 50 are holding sex a couple times each month. However, older grownups know less about safe sex patterns late adolescents and immature grownups in their early mid-twentiess, which explains portion of the growing in the HIV population ( Cichocki, 2007 ) . HIV among grownups over 50 is nil new ; since the early 80 ‘s, HIV in individuals older grownups have accounted for about 10 per centum of all instances. Back in the yearss, HIV was chiefly transmitted by blood among the senior population, but today, heterosexual contact and needle sharing among IV drug users over 50 are the chief causes o f HIV among them ( Cichocki, 2007 ) . In add-on to cognize less about safe sex and HIV than the younger crowd, older grownups are less likely to speak about their sex life, are frequently neglected by healthcare workers and pedagogues, in footings of HIV/AIDS instruction and bar, and frequently non asked about their sex life or drug usage by physicians. It is a batch harder for physicians to detect HIV symptoms in an older grownup ( HIV, AIDS, and Older Adults, n.d. ) . Because older grownups may misidentify HIV/AIDS symptoms for the achings and strivings of normal aging, they are less likely to acquire tested for HIV/AIDS than younger people. In add-on, they may be embarrassed, ashamed, and fearful of being tested for HIV/AIDS, which is frequently considered a disease connected with holding sex and injecting drugs, which besides causes them to populate in isolation and to hold more terrible depression. For this ground, people age 50 and over may hold had HIV for old ages before being tested and by the clip they are diagnosed, the virus may already be in its most advanced phase. Older grownups who HIV most of the clip make non populate every bit long as immature people who have it. Many older people who have HIV/AIDS live in isolation because they are afraid to state household and friends about their unwellness. HIV/AIDS besides affects older grownups in another manner. Young people with HIV/AIDS can normally turn to their parents and grandparents f or fiscal support and nursing attention, but many older people have cared for their ain HIV positive kids and so for their orphaned and sometimes HIV positive grandchildren ; this can be mentally, physically, and financially run outing, particularly if the individual is HIV positive because they require more attending and attention ( HIV, AIDS, and Older Adults, n.d. ) . There may besides be a connexion between HIV and climacteric. You read "HIV AIDS Older Adults Health And Social Care Essay" in category "Essay examples" Womans who are menopausal are no longer worried about acquiring pregnant and therefore may be less likely to utilize a rubber and pattern safe sex. Some menopausal adult females besides have vaginal waterlessness and cutting, intending they are more likely to hold little cryings and scratchs during sexual intercourse, which can set them at greater hazard for undertaking HIV. In add-on, due to the fact that adult females may populate longer than work forces and the lifting rate of divorce, there is an addition figure of widowed, divorced, or detached adult females get downing to day of the month ; since many of them do non understand how HIV is spread, they are at hazard of HIV transmittal ( HIV, AIDS, and Older Adults, n.d. ) . For many decennaries bar plans have been largely created for immature people ; merely a smattering has been aimed at older grownups. Simply seting images of old people on a posting or circular stating things such as stop AIDSs, wear a rubber, or pattern safe sex, is non plenty to forestall HIV transmittal among older grownups ; it is of import to understand the issue of aging and get bying with the challenges HIV will give. Harmonizing to Ory, Zablotsky and Crystal ( 1998 ) , in order to place older grownups ‘ AIDS-related hazards behaviours, and develop educational attacks and preventative schemes for modifying any hazardous behaviour, dedicated attempt is needed ( HIV/AIDS A ; Older Adults, n.d. ) . There are some challenges to HIV/AIDS bar for older grownups. The first challenge is that older grownups are less likely to follow HIV bar schemes than immature grownups. HIV/AIDS is besides seldom discussed among people of the same community. In add-on, older grownups are non suspected of drug usage, which is a large error because older grownups are merely like everybody else and do the same things as everybody else. Many older grownups frequently show marks of hazardous sexual behaviours, do non utilize protection, usage IV drugs and portion acerate leafs. They besides find themselves dating once more because they might be a window, separated, or divorced, and holding sex without protection. Carolyn is an old adult female who got married three times and contracted HIV, from the drug trader who was populating her, by holding unprotected sex and sharing acerate leaf for drugs injections. She did non cognize about the virus until the drug trader who was live togethering with her got h ospitalized and her girl found out from the physician that he was deceasing from HIV and prohibited Carolyn from seeing her grandchildren as a consequence ( HIV/AIDS A ; Older Adults, n.d. ) . Furthermore, there is grounds that some HIV infected older grownups have gotten it through sexual dealingss with the same gender. Pat is a HIV positive older grownup who has ever known he was homosexual since he was immature ; he was given four months to populate when he was diagnosed but has learned to get by with the disease with the support of his household. Older grownups besides do non hold proving and instruction attempts directed to them ( HIV/AIDS A ; Older Adults, n.d. ) . Assorted factors should be considered in bar plans for older grownups. The best plans to work are normally those that are intensive. They should emphasize on alteration motive, attitudes, behavioural accomplishments, self-management schemes, and personal hazard decrease problem-solving. A good plan should besides be carefully made harmonizing to the cultural, lifestyle, relationship and normative beliefs and values of clients.A In add-on, gender, ethnicity, age, sexual orientation, and relationship values of clientsA are factors that affect the aims, content, and issues that must be addressed during the HIV bar plan. It is really of import to non presume that patients are non at hazard, to give bar messages to patients ( they should be repeated at regular intervals ) , to learn other professionals to increase consciousness of the hazard factors to older grownups and work with them to inform the older grownup community. HIV infection should besides be tested when there are unexplained symptoms ( HIV/AIDS A ; Older Adults, n.d. ) . In order to forestall HIV transmittal and inform older grownups, it is besides of import to be cognizant of the job ; older grownups and their health care suppliers are most of the clip non cognizant of the job. In 1997, Skiest and Keiser did a study of primary attention doctors ‘ beliefs, patterns, and cognition that pointed out many concerns. One of the concerns was that 69.7 % of the doctors said that grownups, 50 old ages and over, seldom or ne’er asked inquiries refering HIV or AIDS. 60.8 % besides said that they seldom or ne’er discussed HIV/AIDS with their patients who are 50 old ages and older, and 67.5 % of them seldom or ne’er discussed hazard factor decrease. Some of them besides said that they are more likely to ne’er inquire their older patients over 50 than their younger 1s under 30 about HIV hazard factors. In add-on, doctors did non rank the most prevailing hazard factors in patients over 50 in the right order, being: ( 1 ) male-male sex, ( 2 ) endovenous drug usage, ( 3 ) blood transfusion, and ( 4 ) heterosexual sex. Physicians 40 and older were more likely to cognize the most prevailing hazard factor of HIV for older grownups. Family practicians were more likely toA seldom or ne’er askA older patients about hazard factors for HIV than other doctors. The study showed that primary attention doctors do non cognize plenty about HIV/AIDS hazard factors in older patients and do non speak enough about HIV and AIDS with older patients ( HIV/AIDS A ; Older Adults, n.d. ) . It is of import to speak to older grownups about the hazards of HIV/AIDS and educate them on bar. Older people frequently open up and discourse sensitive affairs, including gender, when they feel that it is of import for their wellness or the wellness of their loved ones.A However, some may be embarrassed to uncover that they are still sexually active at their age because society expects them non to be.A Those who do drugs injections may besides experience shame from making something illegal.A Harmonizing to Hendersen et Al, older adult females need instruction on reenforcing the possibility of HIV transmittal by heterosexual intercourse, clear uping misperceptions about transmittal, and stressing the effectivity and usage of rubbers in bar. Older grownups besides should be informed about proving ; they need to cognize when to be tested and that they can be treated. Prevention messages should besides be repeated so that they can be reinforced. Giving messages one time is non plenty ; it may increase older grownups ‘ cognition about HIV/AIDS but it will non be adequate to alter any hazardous behaviours the some older grownups have. Older grownups should besides be helped in developing the accomplishments to forestall infection.A A They may necessitate to be taught how to decently utilize a rubber and those who use injection drug may non recognize the dangers of needle sharing. Older grownups are more familiar with the usage of rubbers in gestation bar, which is a concern they no longer hold, and do non hold every bit much cognition of HIV bar by the usage of rubbers. Merely 13 % of older adult females inA Henderson et Al ( 2004 ) survey knew the efficiency of rubbers in forestalling HIV transmittal ; non cognizing much about how good condom works in HIV bar may take to less usage of it. In add-on, older work forces may hold erectile troubles worsened by rubber usage, which would do them non utilize condoms.A It is besides of import to speak to HIV positive older grownups because they can distribute the disease ( HIV/AIDS A ; Older Adults, n.d. ) . Furthermore, it is a good thing to acquire in touch with other people who besides work with older grownups and those specialized in HIV/AIDS. It is better to work every bit group because it would increase consciousness, resources, and available information. Working with public wellness pedagogues will besides give more information about community instruction ; older grownups need to be able to reach services that can help them. Older grownups, particularly those who are HIV positive, will most likely need the specialised attention of an infective disease ( ID ) doctor ; A A other wellness attention professionals, such as gerontologists, societal workers, and instance directors most of the clip will besides necessitate to acquire involved as the disease progresses.A As a consequence of these professionals working together, attention will be better coordinated and all other demands of the older grownup patient will be met. However, sometime other professionals may non understand the ha zard of HIV infection for older grownups or may believe the myths that older grownups are non involved in drugs or are sexually active. In this instance, one should learn them so that they can be portion of the bar plan ( HIV/AIDS A ; Older Adults, n.d. ) . Dedication is needed to place HIV/AIDS hazard factors and develop a good educational and preventative plan. All messages must be made for the older population ; those made the younger crowd may non make older grownups because they will experience as though it does n’t concern them. Older grownups will non utilize rubbers unless there are given a ground to make so. If the plan is made to aim the older population, it is more likely to increase their cognition on HIV/AIDS. It is besides a good thing to hold some plans and messages directed to different groups of older grownups. One chief group is homosexual males ; they are at hazard due to male-to-male sexual dealingss being the taking manner of transmittal of HIV/AIDS in older grownups. Another of import group is heterosexual adult females ; a turning per centum of septic adult females are African American. Womans are a large part of HIV infected aged patients and African American adult females populating in a rural scene are m ore affected and more likely to be infected. It is disputing to inform them of the hazards because they may non desire to listen, hence integrating the message along with other medical services will assist in making them. In add-on, some messages should be directed to older grownups traveling through different phases of life ; they may be at hazard because of new relationships after separation, divorce, or widowhood. It is besides indispensable to chase away myths about older grownups because even those who work with them could believe in those myths ( HIV/AIDS A ; Older Adults, n.d. ) . Overall, older grownups are more at hazard for HIV/AIDS due to the weakening of the immune system as people age. Older grownup besides are at a higher hazard of infection because they tend to hold unprotected sex because they are non any longer concern with gestation and some suffer from erectile disfunction, which might impede them from have oning rubbers. The chief cause of HIV/AIDS transmittal in older grownups is male homosexual dealingss and needle sharing. In order to inform older grownups about the hazards of HIV, it is of import to understand the issue and work as a squad with other professionals who work with them. It is besides of import to educate other professionals about HIV hazard for older grownups and chase away myths such as older grownups are non sexually active and do non hold sex. It is besides of import to direct messages to different groups in order to make older grownups more expeditiously and in order for them to larn and retain the information better because it would do them associate better and experience as though it pertain to them. How to cite HIV AIDS Older Adults Health And Social Care Essay, Essay examples

Sunday, December 8, 2019

Quality of Customer Service Free-Sample for Students-Myassignment

Question: Required to Develop Strategies to Manage Organisational Systems that Ensure Products and Services are delivered and Maintained to Standards agreed by the Organisation. Answer: Introduction: Quality customer service is highly required to run any business organization successfully (Chang 2016). The success or failure of any product or service is dependent on the quality of customer service. Customers are considered as one of the key element of any business organization. They play a crucial role in the success of every organization. It is impossible to establish a successful business organization by underestimating the importance of the customers. The primary objective of every leading business organization is to match the satisfaction level of their customers. Quality customer service encompasses observing the requirements of the customers, supplying quality service or products, listening to their issues and improving the quality of the products or services. Customers are one of the important stakeholders of the organization (Christopher 2016). The reputation of any organization is highly dependent on the satisfaction level of the consumers. Customer service plan is an in tegral part of every organizational strategy. A quality customer service plan influences the growth of the organization. Innovative Widgets is known as one of the largest widgets producer in Australia. It has been founded in 1952. They are one of the largest suppliers of widgets for manufacturing machineries. Being one of the leading business organizations, Innovative Widgets is a huge profit making organization. It has produced pretax profit $ 2, 24,000 in last year. Recently Innovative Widgets has faced various challenges due to weak customer service policy. The management has faced difficulties to identify the requirements of its external customer and internal customers. The below mentioned article has concentrated on the customer service plan for the organization Innovative Widgets. It has enlightened all the aspect of the organization to establish customers service policies and procedure to match the satisfaction level of the customer. Customer Service Plan: Being leading widgets producers, Innovative Widgets possess huge number of internal and external customers. It has external customer over 1000. It must establish a customer service plan to meet the expectation level of its consumers. Five years ago, while the management of Innovative Widgets faces crisis due to not fulfilling its customers requirements, it has lost many consumers. This situation has led the organizational management to face an awful consequence. The organizational management has felt the requirement of a well-constructed customer service management. There are many consumers associated with the brand Innovative Widgets. The organizational maintain a huge supply chain. It is important to follow a well-established customer service plan to maintain the chain successfully. Fig: Supply Chain of Innovative Widgets Created by: Author Vision and Mission: The vision of Innovative Widgets is to match the satisfaction level of their consumers by providing quality service and products to them. The organizational management wants to maintain a healthy relation with their consumers (Davenport 2013). The organizational management wants to establish a better future for the organization and earn a desired position in the society. The primary objective of the organization is to establish as the leading organization in widgets manufacturing. The organizational management has concentrated on making huge profit by producing most useful and efficient widgets. The mission of the organizational management is to spread their network in the global market. The management wants to increase the revenue 10% in coming five years. They want to associate with all the leading machinery manufacturers in the world by providing them efficient support. Product Standard: The Primary objective of the any business organization is to maintain healthy relation with their consumers as the success of any business organization highly depends on the customer satisfaction level (Goetsch and Davis 2014). According to the managing director of the organization, their goal is to serve their consumers with quality and improved products and services to maintain healthy relationship with them. Products are the weapon for the organizational management of Innovative Widgets. It is considered as one of the major strength of the organization. In order to provide efficient support to the consumer the organizational management must focus on the quality of their product (Hollensen 2015). It must encourage the innovation to improve the quality of their product. Innovation influences the quality of the product and services. They must enhance the features of their gadgets to increase the capability of their product. This will increase the demand of their product and helps the organizational management to fulfill the customers requirement. Consumers in recent time look for products that possess several unique features that can be helpful for them. Thus, the organizational management of Innovative Widgets must focus on the features of their product and include some innovative and unique features into their product that distinguish it from other products. Innovation will influence the productivity which will be beneficial for the increasing market demand (Jeston and Nelis 2014). Innovation Widgets must use high quality material for the production of widgets. The quality of the product depends on the quality of its material. The organizational management must use standard materials to maintain the quality of their product to avoid any kind of future risk like customer dissatisfaction, customer crisis and so on. The success of any organization is highly dependent on the materials that have been used during production. To provide efficient service to the cust omers, the organizational management must pay attention to the quality of the materials. In this modern age, people prefer the products with quality, so the management must consider the fact while constructing their organizational strategy. Affordable price of a useful product always attracts a large number of consumers (Kastalli and Van Looy 2013). In order to achieve the organizational goal, Innovation Widgets must focus on product pricing. They must apply some reasonable price for their products. It will be helpful to draw the attention of maximum number of buyers. Affordable price is considered as a useful approach for any kind of products. The organizational management of Innovation Widgets must consider the fact while applying price on their products. It is often evident that reasonable price of any product leads the organization to achieve the organizational goal. The management must offer their product in an affordable price so all types of consumer can afford it. It will help them to provide quality service to their consumers and match the customer satisfaction level. Service Standard: Production of quality product is not enough. Organization must provide end to end service to its customers. The development of every organization is based on its customer service standard (Khodakarami and Chan 2014). The organizational management must concentrate on the fact that after the production of their product it must be delivered to its potential customers properly. The organization must appoint some responsible staffs who are able to supply the products to its consumers sincerely. The development of any organization is highly dependent on this service. Delivery of the product in an appropriate manner will help Innovative Widgets to earn the trust of their customer and maintain a healthy relation with them. It is important for the organizational management of Innovative Widgets to pay special attention to their consumers as they are one of the important pillars of the organization. It is the responsibility of organizational management to listen to the requirement as well as complaints of their consumers. It helps them to identify the change they to implement into their system. Although, Innovative Management is leading organization in widgets production, it has some flaws in its system, such as- the organizational management is unable to identify their internal and external consumers. The organizational management will be able to understand the requirement and loopholes in their system by listening complaints of their consumers (Krajewski, Ritzman and Malhotra 2013). Management will be able to provide efficient and effective service to its consumers. Innovative Widgets must encompass a communication strategy into their rule book to interact with their consumers. This type of communicati on plays dual role. The organizational management can listen to the issues of the buyer as well as the management can communicate about their new products and services to the consumers. Such practices can attract a huge number of buyers. It is often evident that many organizations face various difficulties due to inconvenient behavior with the consumers. The reputation of the organization is highly dependent on their customer service. In order to establish a better future for the organization, the management of Innovative Widgets must maintain healthy relation with their consumers by maintaining communication with them (Slack 2015). Policies and Procedures: Innovative Widgets must incorporate some policies and procedure into their organizational strategy so they can provide efficient service to their consumers. At first management must identify the requirement of the customers. The organizational management must focus on identifying the actual demand of their consumers. It will help the organization to identify the change they need to implement into their system (Soteriou and Stavrinides 2013). This policy must be included into the organizational strategy. Management can conduct various surveys to communicate with their consumers where the buyers will share their views. It will be helpful for the organizational development. The organizational management must take the feedback of their consumers regarding their service. It influences the service quality of the organization. According to the Rater Model consumers evaluate the service quality of the any organization by measuring their expectation with their perception. This model has highlighted five key areas based on which the consumers compare their perception with the expectation level. These five key areas are- Reliability, Assurance, Tangibles, Empathy and Responsiveness (Stadtler 2015). Reliability: It signifies that if the service of any organization is trustworthy of dependable or not. Assurance: It reflects the assurance factor of the service of any organization. Tangibles: It signifies if the physical aspect of the service is impressive or not. Empathy: It signifies the relation between the customers and organization and its employees. Responsiveness: It signifies if the organization is providing efficient service on time or not. This model is very much useful for the every organization to identify the customers requirements and the loopholes it posses in the organizational structure. The key factors of this model signify the point of view of customer. It is highly beneficial for every organization to modify their organizational structure as per the customers requirement. The organizational management of Innovative Widgets must consider this model while establishing organizational strategies and policies as these factors influence customers feedback. It is impossible to resolve any issue related to customer by avoiding these key factors (Alfes et al. 2013). It is often evident that many organizations face various challenges due to their ignorant behavior towards the customers complaints (Trainor et al. 2014). Innovative Widgets management must listen to all the complaints of their consumers very carefully to understand their mistakes and loopholes. It will be helpful for them to modify their organizational strategy according to the requirement of the consumers. It is not enough to listen to the problems of the customer; the management must ensure them to resolve the issue as early as possible. This assurance will help the management to protect their brand image. Fig: Number of Consumers call per day Created by: author Continuous Improvement Policy: The responsibility of every organizational management is to ensure continuous improvement in their service to match the expectation level of their consumers (Orenga-Rogl and Chalmeta 2016). It can be seen that the organization that maintain the quality of their service are able to achieve the desired target. In this competitive era, where every organization is giving its best performance to survive in the competition and beat their rival, it has become very important for every organization to maintain the continuous growth in the service. In order to improve the quality of the service the organizational management of Innovative Widgets must review their service and take the feedback of the consumers frequently. It will be helpful to identify the loopholes and correct the earlier mistakes to provide efficient service to its customer. The quality management plays crucial role in this process (Thomas 2013). They must ensure that the growth of organizational service is consecutive by rev iewing its service and conducting research work for taking suggestions and feedbacks from the consumers (Blazevic et al. 2013). Fig- Quality Improvement Created by: Author Conclusion: As per the previous discussion, it can be concluded that the being a leading organization Innovative Widgets must follow a well-established customer service plan to meet the expectation level of their consumers. The development of an organization is highly dependent on its customer service management. The management must put more efforts to identify the requirement of their customer by including some customer friendly policy into their rule book. The management must appoint a skilled quality management team for maintaining continuous growth in their service. The management must deal with each of its consumers with care and sincerity to maintain healthy relation with them. It is important for Innovative Widgets to maintain healthy relation with their consumer for running their business organization successfully. Reference: Alfes, K., Shantz, A.D., Truss, C. and Soane, E.C., 2013. The link between perceived human resource management practices, engagement and employee behaviour: a moderated mediation model.The international journal of human resource management,24(2), pp.330-351. Blazevic, V., Hammedi, W., Garnefeld, I., Rust, R.T., Keiningham, T., Andreassen, T.W., Donthu, N. and Carl, W., 2013. 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